Allxon requires a specific network for remote device management (e.g. taking screenshots, uploading logs, and updating software). To fully experience our Allxon services, please ensure your device meets the following requirements:
- 53, 443 & 8883 ports and ping function need to be enabled.
- Stable network requirement: Upload speed≧1Mbps, Download speed≧5Mbps
If the above requirements are met but the problem still exists. Please delete the network.
Note: “Debian” is the only supported operating system for this network troubleshooting.
Make sure 53, 443 & 8883 ports and ping function are “Enabled”
Proceed with the following methods to test the ports and ping function. If the port is disabled or the ping function is blocked, please enable it, or connect onto another network.
Test port 443/8883/53
- Open the terminal program on your Linux device and type in the following commands:
Test ping function
- Click on the “Start” button to open the option menu.
- Find “System Tools” and select “LXTerminal” program.
- Enter “sudo ping 126.96.36.199” to troubleshoot the ping function.
If the ping function is blocked, it will either show “Host Unreachable” or it will show the following time response data:
💡 Note: Stable network requirement: Upload speed≧1Mbps, Download speed≧5Mbps
Proceed with the following steps to troubleshoot network stability and speed. If network speed does not meet the above requirements, please connect to a stronger network.
Check the network stability on Allxon Portal
- Go to the “Devices” page.
- Select the device you want to check.
- Find “Connectivity Log” to check it.
If the status switches from “Offline” to “Unknown” frequently, this indicates an unstable network. A stable network will always show “Online.”
Test the network speed on the device
- Open a browser (e.g. Chromium) and enter http://iinet.speedtestcustom.com/
- Click on the “GO” button to check network speed (network speed should meet the following requirements: Upload speed≧1Mbps, Download speed≧5Mbps).
Delete the network if the above solutions don’t work
Make sure both the Wi-Fi SSID/password and the Wi-Fi AP are working. If the Wi-Fi AP appears unstable, restart it and try again later.
💡 Note: All Wi-Fi passwords that were previously saved on your device will be deleted and set back to default after network reset.
To delete a network, proceed with the following steps on your device:
- Click the “Start” button to open the option menu.
- Find “Preferences” and select “Network Connections.”
- Delete all connected networks.
- Reconnect to a stronger Wi-Fi.